Our company is right here to help with consumers throughout these times

Virgin Money understands that peoples’ items change; you can also feel financial difficulties as a result of unemployment, burns off, infection, an organic emergency, or other unforeseen impact on all your family members earnings and/otherwise expenditures.

If you find yourself worried about debt condition and you can think you are troubled or get not be able to satisfy your financial responsibilities, we possibly may be able to assist you.

How do we help?

If your economic affairs keeps altered and you are clearly unable to shell out your account(s), you might demand guidelines by completing the On line Adversity Form. Excite make certain you get access to the latest mobile matter you have entered with our company. A code is provided for indicate your own label one which just can also be stick to the software.

Please supply factual statements about your income, costs and you can property on hand one which just start the application. After you begin completing your data, attempt to complete the application as you will become unable to cut and you may come back to the form from the an after stage.

If you can’t accessibility the online Difficulty Form, you could implement by downloading a duplicate of PDF Hardship Application and you may chatting with in order to all of us within otherwise post to you during the PO Field 3453 Sydney NSW 2001.

• Citigroup Pty Ltd ABN 88 004 325 080 (“Citibank”) AFSL/Australian borrowing permit 238098 is the borrowing supplier and issuer away from the newest Virgin Money Mastercard. If you keep other Citigroup Handmade cards, Ready Borrowing from the bank, Unsecured loan device (s) and mate things their obtain monetaray hardship guidelines was put on any levels.
• Whenever we have received their completed application, our agents commonly contact one to explore your situation and you can options that is certainly accessible to help.
• You’re not necessary to bring support documents during the time you fill out the job. We’ll let you know whenever we want support documents, for example yet not limited to Financial Statements, proof of money and/otherwise scientific certification.
• If you’ve been or remain buying insurance policies towards the your own Bank card membership(s) you may be permitted claim to the insurance company. Your account statement commonly mean the name of one’s insurer you must get in touch with. An insurance policy wouldn’t prevent you against trying to get financial hardship assistance if you still want it.
• Since i discovered their consult that you require monetary difficulty guidelines and you may into the processes such as the time you are on an approved system, their installment records could be said given that ‘blank’ with the borrowing bureaus. This is certainly fundamental practice when reporting to own people sense online title loans financial hardship.
• Their card / membership tends to be frozen from the time i found the application getting adversity guidelines, of course, if accepted, during the whole months you’re on pecuniary hardship. Capability to transact blog post your financial Adversity recommendations will be based on your credit otherwise account updates.

Already applied?

As we discovered the job, all of our Financial hardship Party commonly evaluate the application to choose qualifications and you may possibilities, and certainly will contact one to talk about the next measures.

During this time, should your activities changes or you have to talk about your application you could potentially contact all of our Monetaray hardship Cluster towards the 1800 255 304 regarding 9am-9pm, Friday – Saturday (Sydney time) except social getaways.

Help Data files

You are not needed to provide supporting data at the time your fill in the job. We will show when we wanted help records.

E mail us

If you like further information about how precisely we may be in a position to aid you when you find yourself sense monetary difficulties into the meeting their responsibilities, or would want help with completing an application, please call us towards the 1800 255 304 Saturday so you’re able to Monday regarding 9am so you’re able to 9pm AEST, leaving out personal vacations.